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Contact us  |  Toll Free : US & Canada + 1 866 847 7366 | Brasil: 0800 7618 744

Rooms and Rates

Stylish, spacious and sophisticated, each room at Sumaq Machu Picchu Hotel is a luxurious private retreat where travelers begin and end each day in total comfort.

Terms and Conditions

Promotional Rates:
  • Rates are not subject to changes or endorsements.
  • Rates are not commissionable to travel agents.
  • Rates do not apply for VIRTUOSO, ENSEMBLE, MADE TRAVELLER or SIGNATURE amenities.
  • In case of cancellation or no show the penalty is 100% of the amount paid.

General Information:
  • The referential exchange rate is: S/. 3.40 = US$1.00 (S/. = soles, the Peruvian currency. Exchange rate published by the Peruvian Superintendence of Banking and Insurance).
  • Online payments may be made with Visa, MasterCard or American express.
  • In the event that you do not have Visa or MasterCard, please contact us if you would like us to help you arrange another payment option.

Changes:
  • Changes in reservations that entail a change in the check-in or check-out date are subject to availability.
  • Additional requirements must be sent by email to reservations@sumaqhotelperu.com or by fax to (+51) 1445-7828 (Lima, Peru).

Refunds:
  • The deadline for presenting a Reimbursement Request is 30 days after a guest’s arrival at the hotel.
  • All requests must undergo a strict evaluation and analysis before a reimbursement can be made.
  • The hotel shall have 30 days to make the corresponding reimbursement, if applicable.

Tax Exemption:
  • For exemption from the 18% sales tax, guests must present the following documentation in Reception: Andean Immigration Card dated within the last 60 days, and passport showing residence abroad.
  • If both documents are not presented, the hotel reserves the right to charge the sales tax required by law.
  • According to article 4.1 of Law No. 29571 of the Consumer Protection and Defense Code and Supreme Decree No. 122-2011 ET.

Penalties
  • No-show: The penalty is the total value of the reservation.
  • Cancellations made at least 30 days prior to the scheduled arrival date will be subject to a penalty of 20% of the total value of the reservation to cover the costs of reserving the room until the date of cancellation and administrative expenses incurred.
  • Cancellations made within 30 days of the scheduled arrival date are subject to a penalty equal to the total value of the reservation.
  • Cancellations of reservations involving promotions, packages, special offers, and discount rates are subject to a penalty equal to the total value of the reservation.

Your booking:
  • Once your reservation request has been received, we will respond by email to verify room availability with in 48 hours with the following information:
  • Check in at 01 pm and check out is at 10 am.
  • Children under 12 years of age may share a room with their parents. Up to two children are allowed per room.

All guest rooms feature:

  • 100% goose-feather blankets
  • 100% cotton sheets
  • Cable television
  • National / International Direct Dialing
  • Thermal Heating
  • Electronic Safe
  • 110V / 220V power
  • Natural teas
  • Hairdryer
  • Black-out curtains
  • Coffee machine with organic coffee
  • Soundproof windows
  • Minibar
  • Turndown service
  • Hypoallergenic Pillows
  • Internet Wireless

LEISURE AND ACTIVITIES

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