A. GENERAL 
Reservation requests will be received at: reservas@sumaqhotelperu.com
Your request will be answered within a maximum of 24 hours. For groups, within 48 hours.
Availability inquiries: 950 522 269 (do not call the hotel directly).
Availability confirmed by phone is not a confirmation.
A reservation code will be assigned.
The status will be granted subject to availability.
If placed on the waiting list, alternative dates will be offered.
If you do not receive a response, please contact the reservations center.
Every reservation must include:

Full name of the guest or group
Nationality
Check-in and check-out dates
Room type
Number of guests
Means and time of arrival
Name of the requesting person and company
Early departures, unused services or reductions are non-refundable.
Travel insurance is recommended.

B. RESERVATIONS AND DEADLINES
The initial deadlines remain in effect until the end.
Changes due to a reduction in the number of passengers are not allowed.
Confirmation emails will indicate the deadlines for sending lists.
The final list confirms the reservation.
Only a reduction of up to 2 unnamed rooms is allowed before the deadline.
If the final list or reconfirmation is not sent, the reservation will be automatically canceled.
Reservations made less than 30 days in advance: 100% payment.
No-show: 100% penalty + 10% service charge.
The final list must include:

Full name
Nationality
Date of birth
Address
Travel dates
Transportation
Dietary restrictions
Reservations are non-transferable.

C. PAYMENTS
Payments in USD to:
PERUVIAN EXPERIENCES SAC
Bank: BCP
Swift: BCPLPEPL
Send proof of payment to:

reservas@sumaqhotelperu.com
facturacion@sumaqhotelperu.com
D. COMMISSIONS
Send the invoice after check-out.
It must include:

Reservation code
Name of the guest or group
Agency
Billing claims: maximum 30 days.

E. LUNCHES WITHOUT ACCOMMODATION

1–10 pax: 15 days in advance
11–25 pax: 30 days
26+ pax: 45 days
Menu: send 7 days in advance.
1 complimentary lunch for every 15 pax (max. 4).
Cancellations outside the deadline: 100% penalty.
On the terrace: cancellation within 30 days → 50% penalty.

F. CHILDREN

Up to 11 years old: free + half board
From 12 years old: adult rate
Maximum 2 children per room (except Family room: up to 4).

G. PROMOTIONAL RATES

Complimentary rooms do not apply
Late cancellation: 100%
No upgrades
Indicate the promotion code

H. COMPLIMENTARY ROOMS

16th guest free (>15 pax)
31st and 32nd free (>30 pax)
Maximum 4 complimentary per group
I. FAM TRIPS / SPECIAL RATES
Requests must be sent to the Sales department with management approval.

J. SPECIAL DATES
Applies to:

29 March – 5 April 2026
24 December 2026 – 1 January 2027
Mandatory dinner on Christmas and New Year (additional charge).
Web reservations: 10% commission.

K. DAY USE

Subject to availability
Rate: 50% of the confidential rate
Max. 6 hours
ECI (early check-in): 08:00 – 15:00
LCO (late check-out): 12:00 – 18:00

L. CHECK-IN / CHECK-OUT

Check-in: 15:00
Check-out: 12:00
IMPORTANT:
Confidential rates must not be shared. Disclosure invalidates their use.