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Terms & conditions

Please find the Terms & Conditions for Sumaq Machu Picchu Hotel below. If you require more information or assistance booking your accommodation, contact us today.


Promotional Rates And/Or Non-Refundable

  • Rates are not subject to changes or endorsements.
  • Rates are not commissionable to travel agents.
  • Rates do not apply for VIRTUOSO, TRAVELLER MADE, ALTOUR or SIGNATURE amenities.
  • In case of cancellation or no show the penalty is 100% of the amount paid.

 

General Information

  • The referential exchange rate is: S/. 3.30 = US$1.00 (S/. = soles, the Peruvian currency. Exchange rate published by the Peruvian Superintendence of Banking and Insurance).
  • Online payments may be made with Visa, MasterCard or American express.
  • In the event that you do not have Visa or MasterCard, please contact us if you would like us to help you arrange another payment option.

 

Changes

  • Changes in reservations that entail a change in the check-in or check-out date are subject to availability.
  • Additional requirements must be sent by email to reservations@sumaqhotelperu.com or by telephone to (51 1) 625 1082 (Lima, Peru).

 

Refunds

  • The deadline for presenting a Reimbursement Request is 30 days after a guest’s arrival at the hotel.
  • All requests must undergo a strict evaluation and analysis before a reimbursement can be made.
  • The hotel shall have 30 days to make the corresponding reimbursement, if applicable.

 

Tax Exemption

  • For the exemption of 18% of sales tax, you must present at the reception: passport or identity document with migration stamp proving your residence abroad and a date of entry into the country not less than 60 days.If required documents are not presented, the hotel reserves the right to charge the sales tax required by law.
  • According to article 4.1 of Law No. 29571 of the Consumer Protection and Defense Code and Supreme Decree No. 122-2011 ET.

 

Penalties

  • No-show: The penalty is the total value of the reservation.
  • Cancellations made at least 46 days prior to the scheduled arrival date will be subject to a penalty of US$ 20.00 to cover the costs of reserving the room until the date of cancellation and administrative expenses incurred.
  • Cancellations made within 45 days of the scheduled arrival date are subject to a penalty equal to the total value of the reservation.
  • Cancellations of reservations involving promotions, packages, special offers, and discount or non refundable rates are subject to a penalty equal to the total value of the reservation.

 

Your Booking

Once your reservation request has been received, we will respond by email to verify room availability with in 48 hours with the following information:

  • Check in at 15:00 and check out is at 12:00
  • Children under 12 years of age may share a room with their parents with a supplement of US$ 30.00 per child, per night. Up to two children are allowed per room.