Privacy policy

Learn more about your privacy rights


Sumaq Machu Picchu Hotel respects the privacy of the users of our website, including other media formats, media channels, mobile websites or mobile or related applications (collectively, "the Website"). The following privacy policy of the company (Privacy Policy”) is designed to inform you, as a user of the website, about the types of information that the company may collect from you in relation to your use of the website. It is also intended to explain the conditions under which Sumaq Machu Picchu Hotel uses and discloses that information, and its rights in relation to that information. Changes to this Privacy Policy are discussed at the end of this document. However, each time that you use the website, the current version of this Privacy Policy will apply. Therefore, each time that you use the website you should verify the date of this Privacy Policy (which appears at the beginning of this document) and review the changes from the last time that you used the website.  



Users of the website in general

"Non-personal identification information" is information that, without the help of additional information, cannot be directly associated with a specific person. The "personal identification information", on the other hand, is information such as a name or email address that, with nothing else, can be associated directly with a specific person. Like most website operators, Sumaq Machu Picchu Hotel collects non-personal identification information of website users of the type that web browsers, according to their configuration, can make available. This information includes the Internet Protocol (IP) address of the user; the operating system; the type of browser; and the locations of the websites that the user sees just before arriving, as well as while browsing and immediately after leaving the website. Although this information is not personal identification information, it is possible that the company can determine from the IP address, a user's Internet service provider and the geographic location of the visitor’s connectivity point, as well as other statistical usage data. The company analyzes the non-personal identification information collected from the website users to help the company better understand how the website is used. By identifying patterns and trends in use, Sumaq Machu Picchu Hotel can better design the website to improve user experiences, both in terms of content as well as ease of use. Occasionally, Sumaq Machu Picchu Hotel may also disclose non-personal identification information collected from users of the website in general, such as when publishing a report on trends in use of the website.


Web Cookies

A "Web Cookie" is a chain of information that assigns a unique identification that a website stores on a user’s computer, and that the user's browser provides to the website each time that the user sends a query to the site. We use cookies on the website to track the services that you have used, to record registration information with respect to your username and password, to register your user preferences, to keep it connected with the website and to facilitate purchasing procedures. Sumaq Machu Picchu Hotel also uses Web cookies to track the pages that users visit during each session with the website, to help the company to improve user experiences as well as to help the company to understand how the website is used. As with other non-personal identification information collected from users of the website, the company analyzes and discloses the information collected through web cookies in aggregated form, to help the company, its partners and others to better understand how the website is used.  



Cookies and Interest-based advertising

Sumaq Machu Picchu Hotel works with third parties in order to monitor your activity on our website, as well as to provide important advertising from Sumaq Machu Picchu Hotel and other advertisers on third-party portals.  

These advertising services use pixel tags (aka, web beacons), cookies and other tracking devices to obtain and store non-personal information about your visit to our website. If you visit our website through your mobile device, an advertising service may also collect the unique identifier of your device, or location, and may try to synchronize your visit to the portal through your mobile device with other visits to the portal.  

When relevant advertising is presented to you on other portals that use information collected from this portal, it is “Interest-based Advertising”, which must include a blue icon that will appear in the upper right hand corner to select advertisements. If you click on this icon, you can learn more about how the advertising service can help you, and the possibility of rejecting interest-based advertising. Sumaq Machu Picchu Hotel does not have access to or control over the use of cookies in the interest-based advertising services that are offered. However, you have the ability to reject this information by clicking on the following link:  

Keep in mind that, by rejecting this option, you will continue to see advertising, but it will not be relevant based on your travel interests.  


Social Media

We may provide you with the option to connect your account on the website to your account on some social networking sites in order to log in, upload information or to enable certain functions on the website. If you log in using your social media credentials, we may collect personal identification information that you have made available to the public on the social media site such as your name, profile picture, your cover photo, username, gender, network of friends, age range, regional settings, list of friends and any other information that you have made public. Once connected, other users can also see information about your social network, such as the size of your network and your friends, including mutual friends. By connecting your account on the website with your account on whatever social network site, you hereby agree to the continued disclosure of your information. We will not send any of your account information to the connected social network site without first disclosing it to you. Each social network can also allow you to establish privacy controls around your information on their system, and our collection of information will always adhere to those controls and permissions. This function is subject to constant changes and improvements on our part and each one of the involved social networking sites, and therefore the available functions and the information shared are subject to change without prior notice.  

We may use hyperlinks on the website that will direct you to a social network if you click on the corresponding link. However, when you click on a social add-on, like the Facebook “Like” button, the Twitter "tweet" button, or Goggle+, the add-on for that social network will be activated and your browser will connect directly to the servers of that provider. If you do not use any of these buttons, your data will not be sent to the add-on provider of the corresponding social network. For example, when you click on the Facebook “Like” button on the website, Facebook will receive your IP address, browser version and screen resolution, and the operating system of the device you used to access the website. The adjustments related to protection of privacy can be found on the websites of these social networks and are not under our control.  


Collection, Use and Disclosure of Personal Identification Information

Website registration

As defined above, personal identification information is information that can be associated directly with a specific person. The company may collect a variety of personal identification information from and about users of the website. Much of the personal identification information collected by Sumaq Machu Picchu Hotel about the users is information provided by the users themselves when they (1) register on our service; (2) log in with social media credentials; (3) participate in surveys, contests, or other features of our service, or respond to offers or announcements; (4) communicate with us; (5) create a public profile or (6) register to receive newsletters. This information may include name, address, email address and telephone number of each user and, if business transactions are conducted with us, financial information such as payment method (credit card number, type of card, expiration date and other valid financial information). From time to time, we may also request information about your interests and activities, your gender, age, date of birth, username, native city, and other demographic or relevant information as determined by Sumaq Machu Picchu Hotel. Users of the website are not obligated to provide the company with personal identification information of any kind, with the warning that the refusal of a user to do so may prevent the user from using certain functions of the website.  



European Union Users

We are updating our Privacy Policy and Terms of Use, and comply with the new General Data Protection Regulation (GPDR) that became effective as of May 25 of the current year. This regulation is introduced in the regulatory reform carried out by the European Union with the objective of guaranteeing high standards of data protection and adapting them to the digital reality of the current world Data protection law in Europe requires a “lawful basis” with the objective of guaranteeing high standards of data protection and adapting them to the digital reality of the current world.Our lawful bases include:  

Servicing: sometimes in our procedures, we need your personal data deliver the Services.   Legal compliance: According the law mentions we need to get and use your data. In the case of our local supervisions, they require from us to retain records of payments made through our services.  

Legitimate interests: This is a law bases for processing personal data and we do so in ways which do not hurt your interests and rights. Legitimate interests is more flexible and could in principle apply to any type of processing for any reasonable purpose. We sometimes require your data to pursue our legitimate interests in a way that might reasonably be expected as part of running our business and that does not materially impact your rights, freedom or interests. For example, we use identity, device, and location information to prevent fraud and abuse and to keep the Services secure. We may also send you promotional communications or newsletters about our Services, subject to your right to control whether we do so. We analyze how users interact with our Site so we can understand better what elements of the design are working well and which are not working so well. This allows us to improve and develop the quality of the online experience we offer all our users.  


Online publications

Certain personal identification information collected from users may be disclosed on a regular basis as a result of your use of the website. We may provide areas on the website where you can post reviews and other information related to your activities on the website. Such publications are governed by our Terms of Use. In addition, such publications may appear on other websites or when searches are conducted on the subject of their publication. In addition, each time you voluntarily disclose personal information on publically visible web pages, that information will be publically available and may be collected and used by others. For example, if you publish your email address, you may receive unsolicited messages. We cannot control who reads your publication or what other users can do with information you voluntarily publish, therefore we recommend that you exercise discretion and caution regarding your personal information.  



Company communications

Occasionally, we may use your name and email address to send you notifications about our services offered by the website that we believe may be valuable. We may also send announcements about our services from time to time through general operation of the service. Usually, you can opt out of such emails at the time of registration or through your account settings, however, we reserve the right to send notices about your account, such as service announcements and administrative messages, even if you choose not to voluntarily receive notifications.  


General use

Sumaq Machu Picchu Hotel uses the personal identification information in the file that we maintain about you, and other information that we obtain from your current and past activities on the website (1) to deliver the products and services that you have requested; (2) to manage your account and provide customer support; (3) to communicate with you by email, postal mail, telephone and/or mobile devices about products or services that may be of interest to you from ourselves, our affiliated companies or other third parties; (4) to develop and display content and advertising tailored to your interests on the website and other sites; (5) to resolve disputes and solve problems; (6) to measure customer interest in our services; (7) to inform you of updates; (8) to personalize your experience; (9) to detect and protect us against errors, frauds and other criminal activities; (10) to enforce our Terms of Use; and (11) to do what was described at the time of collection. At times, we may look through our multiple users to identify problems. In particular, we may examine your personal identification information to identify users who use multiple user IDs or aliases. We may compare and review your personal identification information for accuracy and to detect errors and omissions. We may use financial information or payment method to process the payment of any purchase made on the website; enroll it in the discount, refund and other programs in which you choose to participate; to protect against or identify possible fraudulent transactions and otherwise as necessary to manage our business.  


Collection and Use of Information by Third Parties Generally

The company contractually prohibits its contractors, affiliates, providers and suppliers from disclosing personal identification information received from the company, other than in accordance with this Privacy Policy. However, third parties are not required to comply with this Privacy Policy with respect to the personal identification information that users provide directly to those third parties, or that those third parties collect on their own. These third parties include advertisers, game providers, utilities, widgets, and a variety of other third-party applications that can be accessed through the website. The company does not own or control the third-party websites and applications that can be accessed through the website. Therefore, this Privacy Policy does not apply to information provided to or collected by the third parties that operate them. Before visiting a third party, or using a third-party application, either through a link on the website, directly through the website or by other method, and before providing any personal identification information to said third party, users should inform themselves of the privacy policies and practices (if applicable) of the third party responsible for that website or application, and should take the necessary steps to, at the discretion of those users, protect their privacy.  


How we may share the information we collect

We may share your information with certain trusted third-party services to help us provide, improve, promote, or protect Sumaq Machu Picchu Hotel´s Services (like when we partner with payment processors, or use services that help us manage our ads on other sites). When we share data with third-party services that support our delivery of Sumaq Hotel’s Services, we require that they use your information only for the purposes we’ve authorized, and that they protect your personal information at least to the same standards we do. We may also share information that’s aggregated and anonymized in a way that it doesn’t directly identify you.  


Service Providers

We may share all of the type of information we collect with vendors who provide services to us (e.g. analytics providers, security and technology providers).  


Analytics Companies

We allow analytics companies to use tracking technologies to collect information about our users’ computers or mobile devices and their online activities. These companies analyze this information to help us understand how our Site is being used.  



We take the security of your personal identification information seriously and we use reasonable physical and personnel measures to protect it from loss, theft, alteration and misuse. However, keep in mind that the best security measures cannot completely eliminate all risks. We cannot guarantee that only authorized personnel will see your information. We are not responsible for the circumvention on the part of third parties of any privacy settings or security measures.  

We are dedicated to protecting all information on the website as necessary. However, you are responsible for maintaining the confidentiality of your personal identification information by keeping your password confidential. You should change your password immediately if you think that someone has obtained unauthorized access to it or to your account. If you lose control of your account, you should notify us immediately.  



Sumaq Machu Picchu Hotel may, at its sole discretion, change this Privacy Policy from time to time. Each and every one of the changes to the Privacy Policy of the Company will be reflected on this page and the date one which the new ones are published will be indicated at the top of this Privacy Policy. Unless stated otherwise, our current Privacy Policy will apply to all the information that we have about you and your account. Users should regularly check this page to see any changes to this Privacy Policy. The company will always publish new versions of the Privacy Policy on the website. However, Sumaq Machu Picchu Hotel may, as determined at its discretion, decide to notify users of changes made to this Privacy Policy by email or otherwise. Consequently, it is important that users always maintain and keep current their contact information.  



If you have any questions about our Privacy Policy, please contact:  

Main Office - Lima:
Calle Costa Rica 185
Miraflores, Lima Perú
+ 511 6281082

Hotel in Machu Picchu
+ 518 4211059